Field Service Supervisor - IBMKenexa-Honeywell

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  • Field Service Supervisor - IBMKenexa-Honeywell





    Field Service Supervisor - IBMKenexa-Honeywell


    Lead a team of service engineers, technicians, typically for Facilities Management Contracts or large service sites.

    Ensure that Honeywell meets contractual requirements and exceeds customer expectations

    Develop skills, information and management discipline necessary to deliver services in a timely manner at planned gross margins, leveraging HBS tools, processes and best practices

    Perform work on contracts and service projects to meet team’s financial and productivity metrics.

    Reach objectives in terms of contract retention, billable hours, productivity, process compliance and margin

    Lead team of direct reports in a common direction. Organize and lead frequent meetings with the direct reports focusing on performance metrics, customer satisfaction, profitability and process compliance

    Enhance customer satisfaction by identifying system upgrade opportunities, spot service needs, maintenance contract additions and other sales leads, individually and with his/her assigned team

    Monitor financial performance on a monthly basis and reviews available to spend versus actuals for different contracts. Continuously improve service operational metrics

    Ensure the availability of tools, equipment, and materials required while maintaining and controlling inventory levels

    Actively support the implementation and compliance of productivity enhancing processes related to service delivery, taking ownership to implant these in his or her own scope of responsibility

    Lead and manage service team in the effective adoption, implementation and compliance with HBS Global and HGR policies, processes, procedures, service tools and business best practices

    Set and implement standards (quality processes, service manuals, hour reporting) and ensure that the service team delivers to performance expectations

    Ensure contract escalation and renewal opportunities are maximized against plan and cancellations are controlled at plan level

    Participate in estimate review process (including site surveys) prior to jobs or contracts being quoted to ensure estimates are correct and the work is achievable from a technical perspective.

    Ensure that subcontracts, where applicable, are complete and documented. Participate in risk review (per Honeywell policy)

    Ensures service contracts, additional works and small service projects are resourced properly

    Develops relationships with local subcontractors to ensure an adequate pool of subcontractor resources is available

    Manages selection and oversight of subcontractors for different jobs in conjunction, where appropriate, with supply team

    Ensure safe and healthy work environment through effective communication, training, equipment/vehicle maintenance and facilities improvement

    Ensure fire and security industry codes and standards are upheld. Ensure local statutory requirements are upheld

    Follow the Honeywell SOPs and ensure the team adheres to these emphasizing every service technician utilizes the service hand held tool and all work orders and dispatching is delivered through the Service Management System and GCCC :

    Manage the performance management process.

    Assist in development and training of other team members

    Build effect teams committed to organizational goals. Foster collaboration among team members and between teams.

    Engage employees by providing relevant information in a timely manner using clear and compelling messages and by listening to and valuing input from employees.

    Embrace change and guide the team through periods of change in a positive and proactive way.

    Enhance the performance of individuals and teams through setting challenging performance standards, providing constructive feedback on performance and collaboratively discussing improvement strategies
    Service and maintenance of Honeywell and third party equipment (as per trade expertise)
    Day-to-day servicing, calibrations and maintenance; including diagnoses and repairs faults in air-condition and mechanical equipment systems & subsystems
    Availability for and performance of duties outside of normal working hours as per agreed rosters and as directed
    Report possible future failures, disturbances and other opportunities for improvement
    Estimate materials costs and quantities provide the information to the FSS or FSL and Service Sales
    Development and maintenance of site-specific documentation and quality assurance information as instructed by team leader
    Planning, Conducting & maintaining the technical records for the entire Service Operations team to make them more productive. To support the team technically & be a single point of contact for TAC team
    Training - Manage Technical skills Gaps and arrange / conduct training for FSE/ FST as well as for the customer as when required

    Job Details

    Date Posted: 2018-01-02 Job Location: Al Kuwait, Kuwait Job Role: Engineering Company Industry: Facilities Management
    Preferred Candidate

    Career Level: Management




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