Front Office Supervisor (SV) - Retaj Hotels & Hospitality

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    Front Office Supervisor (SV) - Retaj Hotels & Hospitality





    Front Office Supervisor (SV) - Retaj Hotels & Hospitality

    Job Purpose:
    Under the general guidance of the Front Office Manager, the Front Office Supervisor position is responsible for leading the Front Desk operation ensuring and maintaining a consistently high standard of customer service.This position will be responsible for maintaining the smooth flow of front desk services according to the standards of the hotel.


    Duties and Responsibilities:

    • Lead and direct the team to ensure the smooth operation of Front Desk functions.
    • Participates in training of all Front Desk associates; acts as a resource to front office agents.
    • Meets guest requests as per the arrivals list; Follows up with guests who have not yet checked out of the hotel
    • Monitors the registration against in-house guests; Maintains smooth operation of the front desk.
    • Ensure all duties are completed in a timely and organized manner. (i.e. VIP list, arrivals, blocking rooms); communicates information to the associated departments
    • Resolves guest and agents complaints and issues.
    • Understands the need and willingness to work in other related departments during peak periods as required*
      (i.e. Lounge, Reservations and Concierge)
    • Maintain professional business confidentiality as required.
    • Ensures duties on task list are completed; performs other related duties as required.
    • Reports progress on front desk operations as per the standards of the hotel.


    Job Details

    Posted Date:2018-03-07Job Location:Doha, QatarJob Role:Support ServicesCompany Industry:Hospitality/Tourism/Travel
    Preferred Candidate

    Career Level:Mid Career




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