Senior Case Management Officer - IRC International Rescue committee

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  • Senior Case Management Officer - IRC International Rescue committee





    Senior Case Management Officer - IRC International Rescue committee

    The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 22 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by conflict or disaster. IRC leads the way from harm to home.;
    CONTEXTUAL BACKGROUND
    The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Inside Syria, 7.6 million people are internally displaced and 12.2 million are in need of humanitarian assistance, with 4.8 million in hard-to-reach areas. There are 4 million Syrian refugees in neighboring countries. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair.


    IRC is offering a robust humanitarian response to the Syria crisis. With an annual budget in excess of $140 million and a rapidly expanding portfolio, supported by more than 1,250 staff in the region, IRC is undertaking programs in Syria and the neighboring countries of Turkey, Iraq, Lebanon and Jordan in the fields of health, child protection, education, women’s protection and empowerment, NFI and food distribution, cash assistance, water and sanitation, and livelihood programming. Our work in these challenging settings gives rise to some of the most pressing issues facing contemporary humanitarian action, including questions of access, security, funding and coordination.
    Job Overview/Summary:
    The Protection Rule of Law (PROL) Senior Case Management Officer will be responsible for the provision of the protection case management service as well as the community based, focused and non-specialized psychosocial support services operations in southern Syria. The Case Management Officer will be responsible to manage remotely the Syria-based Case Management/PSS assistants and provide daily supervision and mentoring.
    Responsibilities:
    Case Management and Psychosocial Support service provision
    • Responsible for the overall provision of protection case management services conducted through the mobile case management and PSS teams as well as in center Syria-based staff, remotely, in the communities of Dar’a, Quneitra and Rural Damascus governorates.
    • Responsible for the overall provision of the community based, focused and non-specialized psychosocial support services conducted through the mobile case management and PSS teams.
    • Support and supervise the Case Management/PSS assistants through the provision of technical guidance through reviewing challenging or complex cases with the teams, as well as appropriate distribution of tasks within the team. Ensure that staff implement and respect best practices, and IRC protocols for case management and PSS.
    • Support the development of internal capacity building training modules in protection case management for the IRC case management/PSS assistants, in cooperation with the Protection Manager and PSS Officer.
    • Support the development of in-house guidance and SOPs for the provision of case management services, in coordination with the Protection Manager
    • Ensure data management protocols are being adhered in coordination with the Protection Manager, Protection IMO and M&E Officer
    Staff Performance Management, Learning & Development:
    • Hire, supervise, and build the capacity of the PSS Assistant in relevant technical competencies.
    • Coach, train, supervise and mentor direct-report staff, including communicating clear expectations, setting annual performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews.
    • Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
    • Approve and manage all time, attendance and leave requests to ensure adequate departmental coverage; ensure monthly, accurate timesheet submission and carry out probationary reviews.
    • Hold high-quality meetings with each direct report on a regular and predictable basis, at least monthly.
    • As required identify staff performance issues and work with Human Resources to document and address these in accordance with the National Staff Employment Policies.
    • Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
    • Promote and monitor staff care and well-being. Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs of both national and international staff.
    • Adhere to and act in accordance with the IRC Global HR Policies and Procedures, and communicates through word and example a high standard of compliance with all applicable policies and regulations.
    Data management and reporting
    • Ensure that the case management/PSS teams maintain complete, accurate, and confidential e-case files to document beneficiary interactions and interventions using IRC tools, in collaboration with the Prol IMO
    • Make sure to follow case management data protection protocol for case files and beneficiary identifying personal information;
    • Compile and produce weekly and monthly protection case management load and PSS activity reports to provide information on activities conducted, topics discussed, challenges, faced
    • Support the implementation of monitoring and evaluation tools and collaborate with the Prol IOM officer on the case management and PSS beneficiary counts to inform the donor reports
    • Ensure daily reporting of attendance per activity and ensure that the data collected is accurate



    Job Details

    Posted Date: 2018-03-14 Job Location: Amman, Jordan Job Role: Management Company Industry: Community/Social Services/and Nonprofit
    Preferred Candidate

    Career Level: Mid Career Degree: Bachelor's degree




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