Guest Relations Manager - Intercontinental Hotels Group

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  • Guest Relations Manager - Intercontinental Hotels Group

    Guest Relations Manager - Intercontinental Hotels Group

    Provide upscale guest service experiences for clients throughout their stay
    Ensure clients are properly greeted upon their arrival
    Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
    Coordinate luggage collection and storage
    Oversee check-in and check-out procedures, including reservations and financial transactions
    Promptly address guests’ requests, like in-room dining
    Actively listen to and resolve complaints
    Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
    Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
    Inform clients of our hotel services, including breakfast and dining options
    Promote all hotel amenities, conveniences and programs offered
    Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
    Appraise team’s performance and produce regular reports
    Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
    Examine daily duties, assign tasks and check on progress
    Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
    Recommend local tourist spots, including places to dine, shop and sight-see
    Establish friendly relationships with regular hotel clients

    Job Details

    Posted Date: 2018-03-27 Job Role: Hospitality and Tourism Company Industry: Hospitality/Tourism/Travel
    Preferred Candidate

    Career Level: Management Gender: Female Nationality: Egypt Degree: Baccalauréat

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