وظيفة شاغرة Commercial Operator (Medina) Haramain Speed Train project (Spanish Co.) ONLY SAUDIS - Me

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  • وظيفة شاغرة Commercial Operator (Medina) Haramain Speed Train project (Spanish Co.) ONLY SAUDIS - Me





    Commercial Operator (Medina) Haramain Speed Train project (Spanish Co.) ONLY SAUDIS - Mena Business Investment Group

    • Customer assistance, information and management in Stations.


    • Customer queries and claims management regarding:
    o Schedules and prices.
    o Types of trains/Cabin.
    o Fare conditions.
    o Services on board the trains.
    o Services in the stations.
    o After-sales conditions, giving information to the customer on how to use the online form, facilitating the email address or the web page enabled for it and the procedures if requested.
    o Others.
    • Customer flows and access control management and supervision.
    • Incident Management in Stations.
    • Station Passenger assistance systems operation: PAS, PIS, AFC; etc.
    • General customer service administration duties.
    • Report on places and events both of local interest and related to the service.
    • The Station Commercial Operator in charge of sales performs the operations with tickets at the Ticketing Desk mainly equipped with a Ticket Office Machine (TOM).
    • At the sale ticket stands are made the operations of sales, changes and cancellations of transport tickets, by the Station Commercial Operator in a face-to-face manner with the customer.
    • Any other commercial and customer assistance tasks in the stations and/or on the trains.



    Job Details

    Posted Date: 2018-04-13 Job Location: Medina, Saudi Arabia Job Role: Support Services Company Industry: Transportation
    Preferred Candidate

    Career Level: Entry Level Nationality: Saudi Arabia Degree: Etudes secondaires ou équivalent




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