Call Center Supervisor - Alghad
- Meet monthly key contact center performance goals for customer satisfaction, quality, productivity and key performance metrics.
- Monitor and evaluate agent monthly performance, including call/email and after- work monitoring (using call recording and quality assurance applications), review productivity and attendance reports.
- Conduct formal agent performance reviews, including annual goal- setting/performance development plan, mid-year performance review, and final year- end performance review. Assist agents with career development.
- Report, analyze and resolve system, customer and operational issues that impact service quality. Strive to provide all customers with an outstanding customer experience.
- Setting and meeting performance targets for speed, efficiency, sales and quality.
Job Details
Posted Date: 2018-04-22 Job Location: Amman, Jordan Job Role: Customer Service and Call Center Company Industry: Other
Preferred Candidate
Career Level: Mid Career Nationality: Jordan Degree: Bachelor's degree
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