تويت
Senior Technical Support Engineer (Network Services) - Kuwait - M.H. Alshaya Co.
The Role:
The Senior Technical Support Engineer Network Service's role is to manage the connectivity of network systems and connectivity and access services to ensure the stable operation of the organization's IT assets. This includes configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and communication links.
Responsibilities
Implement and manage the network services for the business to ensure maximum availability and performance at all times.
Practice network asset management, including maintenance of network component inventory and related documentation.
Manage and ensure optimal operation of all network services including LAN, WAN, Email, Authentication/Active Directory, Application Services, Voice/Telephony and Video.
Manage and ensure effectiveness of security (perimeter, edge and core) solutions, including firewalls, proxies, anti-virus solutions, and intrusion detection systems.
Execute test plans to check infrastructure and systems technical performance. Report on findings and make recommendations for improvement.
Document, communicate, and enforce a policy for standardizing network services as necessary.
Position Requirements
Formal Education & Certification
University degree in the field of computer science/engineering or information systems (Master's degree preferred).
Certifications in networking in the areas of Data and Voice, as well as Microsoft technologies especially Active Directory.
Certification in ITIL and Security is desirable.
Knowledge & Experience
At least 3-7 years work experience managing and configuring enterprise wide LANs, WANs & VPNs.
Experience in managing or maintaining an international or large regional WAN with either MPLS or IPSEC VPNs.
Experience in managing a large active directory service, ideally for a large organization with multiple offices, stores, warehouses regionally or globally.
Hands-on experience with business requirements gathering/analysis.
Proven experience in network design and development.
Strong understanding of information processing principles and practices.
Working technical knowledge of current networking systems software, protocols, and standards.
Proven project planning and management experience.
Good knowledge of applicable data privacy practices and laws.
Good working knowledge of ITIL, especially Systems Management practices, ISO 27001 and ISO 9001 best practices and standards and how they are applied to IT.
Personal Attributes
Exceptional analytical, conceptual, and problem-solving abilities.
Exceptional understanding of the organization's goals and objectives.
Superior written and oral communication skills.
Excellent architecture and technical support documentation skills.
Strong interpersonal and consultative skills.
Ability to conduct research into emerging technologies and trends, standards, and products as required.
Ability to present ideas in user-friendly language.
Able to prioritize and execute tasks effectively and efficiently with a high level of quality in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Ability to deliver consistently on time-based commitments in high-pressure environments.
About Alshaya:
M.H. Alshaya Co. is a leading international franchise operator for nearly 90 of the world's most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, Victoria's Secret, Boots, Pottery Barn and KidZania. The company operates over 3,900 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishin
Job DetailsThe Role:
The Senior Technical Support Engineer Network Service's role is to manage the connectivity of network systems and connectivity and access services to ensure the stable operation of the organization's IT assets. This includes configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and communication links.
Responsibilities
Implement and manage the network services for the business to ensure maximum availability and performance at all times.
Practice network asset management, including maintenance of network component inventory and related documentation.
Manage and ensure optimal operation of all network services including LAN, WAN, Email, Authentication/Active Directory, Application Services, Voice/Telephony and Video.
Manage and ensure effectiveness of security (perimeter, edge and core) solutions, including firewalls, proxies, anti-virus solutions, and intrusion detection systems.
Execute test plans to check infrastructure and systems technical performance. Report on findings and make recommendations for improvement.
Document, communicate, and enforce a policy for standardizing network services as necessary.
Position Requirements
Formal Education & Certification
University degree in the field of computer science/engineering or information systems (Master's degree preferred).
Certifications in networking in the areas of Data and Voice, as well as Microsoft technologies especially Active Directory.
Certification in ITIL and Security is desirable.
Knowledge & Experience
At least 3-7 years work experience managing and configuring enterprise wide LANs, WANs & VPNs.
Experience in managing or maintaining an international or large regional WAN with either MPLS or IPSEC VPNs.
Experience in managing a large active directory service, ideally for a large organization with multiple offices, stores, warehouses regionally or globally.
Hands-on experience with business requirements gathering/analysis.
Proven experience in network design and development.
Strong understanding of information processing principles and practices.
Working technical knowledge of current networking systems software, protocols, and standards.
Proven project planning and management experience.
Good knowledge of applicable data privacy practices and laws.
Good working knowledge of ITIL, especially Systems Management practices, ISO 27001 and ISO 9001 best practices and standards and how they are applied to IT.
Personal Attributes
Exceptional analytical, conceptual, and problem-solving abilities.
Exceptional understanding of the organization's goals and objectives.
Superior written and oral communication skills.
Excellent architecture and technical support documentation skills.
Strong interpersonal and consultative skills.
Ability to conduct research into emerging technologies and trends, standards, and products as required.
Ability to present ideas in user-friendly language.
Able to prioritize and execute tasks effectively and efficiently with a high level of quality in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Ability to deliver consistently on time-based commitments in high-pressure environments.
About Alshaya:
M.H. Alshaya Co. is a leading international franchise operator for nearly 90 of the world's most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, Victoria's Secret, Boots, Pottery Barn and KidZania. The company operates over 3,900 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishin
| Posted Date: | 2018-07-05 |
| Job Location: | Kuwait |
| Job Role: | Information Technology |
| Company Industry: | Information Technology |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Female |
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