وظيفة شاغرة IT Field Support Engineer - Al Dhafra Region - Smart Technology Services DWC-LLC

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    وظيفة شاغرة IT Field Support Engineer - Al Dhafra Region - Smart Technology Services DWC-LLC


    IT Field Support Engineer - Al Dhafra Region - Smart Technology Services DWC-LLC

    • Maintaining full functionality of all ICT devices and not limited to PCs, printers, IP Telephony, A/V equipment, CCTV, Access Control and other equipment used at customer location(s).
    • Providing telephone and desk side technical support for Smartworld Employees.
    • Testing and implementation of applications images and patches to the Desktop and Laptop hardware in line with Defined Software Library.
    • Creation and maintenance of standard images for existing hardware (Laptops and Desktops).
    • Maintaining a regular Asset (Hardware and Software) listing for the Internal Estate.
    • Managing associated Spares and Warranty procedure with hardware suppliers.
    • Performing duties in a structured manor to ensure internal SLA’s are met or exceeded.
    • Process all Installs Moves, Add and Changes (IMAC) in accordance with assignments.
    • Follow defined processes for Incident Management, Problem Management and Change Management.
    • Make recommendations to management where applicable.
    • Providing support or deputize for Line Manager where required.
    • Provide support and guidance to Support Engineers to constantly up skill team and create value for the organization.
    • Proactively seek areas for improvement to enhance customer experience.
    • Maintain excellent working relations with customer and team through maturity and experience within assigned role.
    • Provide initiatives that will provide end user benefits and maintain his satisfaction
    • Capability of initiating Knowledge Base updates for technical solution
    • Liaise with Hardware vendors for next Level Support
    • Performing all other job-related duties as assigned.
    Job Details

    Posted Date: 2018-10-07
    Job Location: Abu Dhabi, United Arab Emirates
    Job Role: Information Technology
    Company Industry: Telecommunications

    Preferred Candidate

    Career Level: Mid Career





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