وظيفة شاغرة 2. IT Senior Support Engineer - Palm Hills Developments

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  • وظيفة شاغرة 2. IT Senior Support Engineer - Palm Hills Developments


    2. IT Senior Support Engineer - Palm Hills Developments
    • Responsible for all PHD hardware items in term of installation, support, maintenance, book-keeping, including: Laptops/Personal Computers, Printers, Network Devices and IT Accessories (Monitors, Keyboards, Mouse…)
    • Installing and configuring computer hardware operating systems and applications
    • Supervise the IT hardware warehouse & stock control
    • Monitor the distribution of client/server/network hardware
    • Troubleshooting system and network problems and diagnosing and solving hardware or software faults
    • Prioritizing and managing many open cases at one time.
    • Assigning problems and requests to appropriate 2nd level team and following up with them.
    • Interact with IT staff at all levels in a fast pace & remain flexible, proactive and efficient.
    • Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
    • Following diagrams and written instructions to repair a fault or set up a system
    • Supporting the roll-out of new applications
    • Setting up new users' accounts and profiles and dealing with password issues
    • Responding within agreed time limits to call-outs
    • Working continuously on a task until completion (or referral to third parties, if appropriate)
    • Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers and system and network administrators.
    • Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers and system and network administrators.
    • Testing and evaluating new technology
    Job Details

    Posted Date: 2018-10-29
    Job Location: Cairo, Egypt
    Job Role: Information Technology
    Company Industry: Real Estate

    Preferred Candidate

    Career Level: Entry Level





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