IT Support Engineer - Amazon

Your role and responsibilities:

· A bachelor's degree,
· Ensuring IT infrastructure and equipment runs at optimum performance, verifying that departmental Key Performance Indicators and Service Level Agreements (SLAs) are met on your site,
· Supervising the day-to-day management of IT Technicians and Engineers, while coordinating and taking care of the availability of all IT equipment and infrastructure, while keeping continuous improvement of processes in mind,
· Perform random site audits on technical infrastructure, ensuring consistency to the most up to date IT guidelines, as well as those for Health and Safety,
· Liaise contractors and external suppliers; you’ll also clearly communicate any technical issues,
· Actively undertake project management duties:
· Provide technical support/input, for team projects across your site,
· Keep key partners informed of project progress, while maintaining project documentation. Remain committed to and focused on internal customers, delivering outstanding service,
· Coordinate asset and inventory management, including checks and audits, always according to Amazon’s standards and processes,
· Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand,
· Represent the IT department in Fulfilment Centres site meetings and conference calls,
· Provide mentoring and training to technicians and other engineers, whilst acting as the technical point of contact for remote support teams.
Job Details

Posted Date: 2018-10-10
Job Location: Saudi Arabia
Job Role: Engineering
Company Industry: Information Technology

Preferred Candidate

Career Level: Mid Career

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