The first edition of World Class Quality—Using Design of Experiments to
Make It Happen was published in 1991. In the intervening years, the book
has sold more than 100,000 copies, has been translated into four European
languages, and has made the list of best-selling business books in a few
cities.
World Class Quality
SECOND EDITION
Using Design of Experiments to Make It Happen
Keki R. Bhote, Adi K. Bhote
Contents
List of Figures ix
List of Tables xiii
Foreword by Bob Galvin xvii
Preface to the Second Edition xix
Acknowledgments xxiii
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